Shipping and returns
NakedPoppy offers free standard shipping on all orders over $35.
We know it can be hard to wait for your clean beauty products. So, we ship by the next business day after you order (tbh, we try hard for same-day shipping).
Once a package leaves our hands, it becomes the responsibility of the shipping carrier and we cannot be liable for missing or damaged packages.
At this time, we only ship within the United States.
We want you to love your NakedPoppy products. If something we've recommended doesn’t work out, returns within 30 days of receipt are free. We must receive your return within 60 days in order to issue your refund.
To initiate a return:
- Fill out the return form below.
- Your shipping label will be emailed to you. Check your spam folder if you don’t see it.
- Print out your label. If you're returning more than one item, place everything in the same box and use one label.
- Ship your package back to us.
Returns are donated to the non-profit Project Beauty Share.
You’ll receive an email confirmation once your return has been processed. Refunds are processed back to the original form of payment. Your financial institution may take some time to reflect the transaction. Gift refunds will be issued as NakedPoppy credits.
While almost everyone acts in good faith, NakedPoppy monitors returns and reserves the right to refuse service to customers who abuse the return policy. Examples include - but are not limited to - returning more than one unit of the identical item and returning products after mostly or entirely using them up.
Enjoy your new clean beauty products!